Journal of Management & Business
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description: JM&BS journal is edited by the Faculty of Administration and Business of the Universidad Autónoma de Chile. It is a scientific publication in the area of administration and business, open access, and that follows the international parameters of evaluation. The editorial lines are framed in various areas of knowledge, such as: Administration and Management, Innovation and Entrepreneurship, Strategy and International Business, Marketing and Market Research, Human Resources and Organizational Behavior, Finance and Accounting, Processes and Operations and Social Responsibility and Community Management. WYD publishes five modalities of articles: 1) Research Article; 2) Review Article; 3) Reflection Article; 4) Theoretical Article; and 5) Methodological Article. It develops its work with high quality standards, as it prioritizes the rigour and academic requirement. JM&BS does not demand article processing fees (APC) or article submission fees for any of the editorial or publication processes.
publisher: Universidad Autónoma de Chile
language: en
publication name: Journal of Management & Business
issn: 2452-5340
copyright: The publication are distributed under the Creative Commons Attribution 4.0 International license (CC BY 4.0). The rights of the works published in this journal are the property of the author and they are free to distribute and disseminate them, as long as the source is correctly cited.
items: Sustainable Energy Management and its Impact on Carbon Footprint: A University Case Study
items: Evaluation of Sustainable Tourism in the Sierra Alta of Sonora, México: Potential and Challenges of an Emerging Destination
items: Evaluating Student Satisfaction with DTEF’s E-Platform for Financing Applications in Botswana Using the RATER Model
items: Evaluation of financial models from the perspective of capital structure and cash generation: a contribution to management accounting
items: Occupational well-being as a protective variable of professional teams: a systematic review
items: Entrepreneurship Ecosystems for Students of Higher Education Institutions Honduras
items: Economic complexity and the Circular Economy: Impacts, challenges and paths to circularity
items: Link Between Social Network Behavior and Leadership Styles Among Members: A Transformational Leadership Approach
items: Understanding How Recruitment Practices Shape Municipal Performance: A Perspective From South Africa
items: Toward a Better Understanding of Physicians’ New Drug Prescribing: Behavior, Attitudinal Response or Decision-making?
items: Employee Motivation and Healthcare Quality in the Post-COVID-19 Pandemic: A South African Public Health Sector Perspective
items: Sustainable Initiatives and Carbon Credit in the Context of the Maslow Pyramid
items: Sharing economy in Sinaloa: analysis and positions of entrepreneurs in the restaurant industry
items: Benefits of the application of the GRI in organizations
items: Digital skills of the collaborator and organizational sustainability: Approaches from the teaching of world geohistory in private universities of Maracaibo
items: Public Labor and Social Protection Policies for Migrants in Latin America in Times of Covid and Post-Covid-19. Existing Gaps for Your Effective Access.
items: Evaluating customer service and positive word-of-mouth (WOM) in the Latin American technology retail market
items: Modeling of systemic processes of a coffee farm in a fairtrade context: a case study
items: Quality Management and Artificial Intelligence in Public Administration: theory and trends in scientific research
items: The Recruitment and Retention of Critical Healthcare Professionals: Focus at Polokwane Provincial Hospital
items: Progress, challenges, and relevance of the economic policyof Honduras in the government of Xiomara Castro
items: Green Human Resource Management and Green Transformational Leadership on Employee Performance in the Cave Tourism Industry
items: Digital simplification in project management: Development of the Critical Path Method in the current context
items: Analyzing the impact of organizational factors on Corporate Social Responsibility in Small Businesses in response to HIV/ AIDS: Evidence from South Africa
items: Scientometrics: Challenges and trends of the Public Administration
items: Management of Government Owned Bus Companies Services in Ghana: Application of Scientific Methods Analysis in Perspective
items: Bibliometric analysis of scientific output in agribusiness and exports: current trends and growth
items: Supply chains for fruit species in Latin America and the Caribbean: a scope review
items: Contribution to EVA from Debt and Equity
items: Work climate and happiness at work in context COVID-19

Sustainable Energy Management and its Impact on Carbon Footprint: A University Case Study
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description: The growing global energy challenge has prompted higher education institutions to adopt strategies aimed at reducing electricity consumption and lowering their carbon footprint, in alignment with Sustainable Development Goals 7 (affordable and clean energy) and 13 (climate action). Within this framework, the Metropolitan University of Honduras (UMH) implemented a comprehensive energy-efficiency program at its Siguatepeque Campus, combining technological, operational, and educational actions with the purpose of optimizing energy use and fostering an institutional culture of sustainability. The project included the replacement of outdated lighting systems with LED technology, preventive maintenance of air conditioning units, modernization of computer equipment, and the implementation of operational practices designed to reduce unnecessary electrical loads. These measures were complemented by awareness-building activities aimed at faculty and administrative personnel to promote responsible energy use. The impact of the project was assessed through a quasi-experimental pretest–posttest design without a control group, using actual electricity consumption data from 2023 (baseline) and 2024 (intervention period). The results show a 13.2% reduction in annual electricity consumption, equivalent to an energy saving of 227 kWh. This reduction represents approximately 48 days—six weeks and six days—during which the campus would have remained without electricity use if the annual savings had been concentrated in a single continuous period. Additionally, the project prevented an estimated 0.139 tCO2 in emissions, based on the official emission factor of the Honduran power grid. These findings demonstrate that even medium-scale campuses with limited resources can achieve substantial improvements in operational sustainability. The experience constitutes a replicable model for other educational institutions in the country seeking to strengthen their energy management practices.
subject: Theme number: Organizational studies for sustainability
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creator: Julio César Figueroa Sandrez
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-12-15
publication date: 2025-12-15
starting page: 1
ending page: 16
doi: 10.32457/jmabs.v7it.3300

Evaluation of Sustainable Tourism in the Sierra Alta of Sonora, México: Potential and Challenges of an Emerging Destination
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description: The study explores the potential of the northern zone of the Sierra Alta de Sonora (municipalities of Huachinera, Bacerac, and Bavispe) as an emerging sustainable tourism destination. Despite its natural richness and cultural heritage tied to Jesuit missions and the Ópata culture, the region suffers from tourism underdevelopment. Using a hermeneutic approach, the research analyzed the perceptions of local residents, visitors, and authorities through surveys, participant observation, and documentary analysis to understand the social, cultural, and environmental meanings that shape the territory’s identity. Findings reveal that the area’s value lies not in infrastructure, but in its authenticity, tranquility, pristine landscapes, and the community’s deep connection with nature. The current scarcity of formal tourism services—such as registered accommodations, restaurants, and visitor centers—is interpreted not as a deficit, but as an opportunity to intentionally develop a community-based sustainable tourism model that avoids the pitfalls of mass tourism. Residents prioritize harmony with their environment, necessitating a development path aligned with sustainability, local governance, and the conservation of both cultural and ecological heritage. The study proposes community-based rural tourism routes where visitors engage in activities such as planting, small-scale livestock raising, traditional crafts, and local cuisine, thereby generating income without compromising local identity. In Bavispe, pilot initiatives have already increased household incomes by 30 %. The research concludes that the success of tourism in the Sierra Alta hinges on participatory planning, capacity building, careful regulation of visitor numbers, and the promotion of authentic experiences—positioning the region as a national benchmark for responsible, community-driven, and sustainable tourism.
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creator: Marco Antonio Medina
creator: Alejandra Frisby- Morales
creator: Jesús Manuel Valencia-Ramírez
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-12-19
publication date: 2025-12-19
starting page: 1
ending page: 17
doi: 10.32457/jmabs.v7it.3290

Evaluating Student Satisfaction with DTEF’s E-Platform for Financing Applications in Botswana Using the RATER Model
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description: The Department of Tertiary Education Financing (DTEF), a partially government-owned parastatal in Botswana, provides funding for tertiary students via its e-service platform, which facilitates direct interaction with applicants and students. Launched as part of the government’s vision to establish a knowledge-based economy by 2036, the platform’s rollout was accelerated by the COVID-19 pandemic’s push for digital transformation in public services. This study aimed to evaluate the effectiveness of the DTEF e-service platform in enhancing student satisfaction. Employing a positivist philosophy and a quantitative research design, data were collected through structured questionnaires from 225 first-year students at BA ISAGO University, Gaborone Campus. Statistical analyses, including central tendency measures, regression, and correlation, were performed using SPSS Version 21. Results indicated a weak positive correlation between assurance, reliability, and tangibles and student satisfaction, while responsiveness and empathy demonstrated a stronger positive impact. The study recommends that DTEF prioritize improvements in assurance, reliability, and tangibles to elevate overall satisfaction. It concludes that continuous enhancement across all service quality dimensions is essential and encourages further research to pinpoint specific areas for platform development.
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creator: Douglas Chiguvi
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-11-11
publication date: 2025-11-11
starting page: 1
ending page: 24
doi: 10.32457/jmabs.v7i1.3155

Evaluation of financial models from the perspective of capital structure and cash generation: a contribution to management accounting
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description: Companies seek to maximize shareholder value, but this must be balanced with the need to maintain adequate solvency. Capital structure, the mix of debt and equity that a company uses, plays a crucial role in this balance. Finding the optimal capital structure is challenging as it involves weighing risk and profitability. Higher debt can increase the risk of insolvency, but it can also reduce the weighted average cost of capital (WACC) and increase return on investment (ROI). Given the above context, this article aims to analyze the optimal capital structure in companies from the perspective of the impact on cash generation and economic value added (EVA), using a technology company as a case study. A mixed methodology was used, combining deterministic models and probabilistic simulations (Monte Carlo) to evaluate financial performance under different leverage scenarios and capital structures. The results highlight that financial leverage can offer significant advantages in terms of profitability and tax optimization, although it poses challenges in cash flow sustainability. It is concluded that strategic management of installed capacity and careful analysis of financial risk are essential to ensure the balance between profitability and liquidity, contributing to strengthening business decision-making.
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creator: Alejandro Acevedo Amorocho
creator: Juan Carlos Ariza Lozano
creator: Rafael Eduardo Arévalo Navarro
creator: Andrea del Pilar Guerrero Delgado
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 1
ending page: 17
doi: 10.32457/jmabs.v6i2.2687

Occupational well-being as a protective variable of professional teams: a systematic review
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description: Occupational well-being addressed as a protective variable of work teams is a relevant phenomenon to study given its impact on the quality of life of collaborators within the functioning of organizations. The objective of this review was to determine the prevalence of occupational well-being as a protective variable of professional teams and as a secondary objective to establish the protective factors. This was done through a search based on the PRISMA methodology in scientific databases between March 2005 and January 2022. In addition, the quality of the articles was evaluated through the Newcastle-Ottawa scale. Regarding the results, 11 relevant studies were identified to be analyzed 9 about occupational well-being, 1 about well-being models, and 1 about psychosocial risk factors associated with occupational well-being. In the end, it was concluded that the average prevalence of well-being as a protective factor was 59.8% for the population of professional teams. Likewise, among the factors associated with the effectiveness and efficiency of professional teams are perceived support, recognition, trust, commitment, respect, usefulness, satisfaction, forgiveness, self-efficacy, monetary resources, meaning and inspiration, low levels of stress, positive affect, mental disconnection from work, sport, interpersonal justice, security, recreation, willingness to work, transparency, job achievement, development opportunities, and communication. On the other hand, some risk factors associated with deterioration of well-being at work are gender, age, type of position within the organization, and level of education.
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creator: Jonathan Martínez-Líbano
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-10-01
publication date: 2024-10-01
starting page: 1
ending page: 22
doi: 10.32457/jmabs.v6i1.1949

Entrepreneurship Ecosystems for Students of Higher Education Institutions Honduras
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description: This study addresses the growing focus on entrepreneurship ecosystems in higher education institutions, analyzing the dynamics that shape the development of entrepreneurial skills in students. Its main objective is to analyze the key factors influencing the effectiveness of entrepreneurship ecosystems in higher education institutions, in order to identify strategies that foster creativity and innovation among students. A mixed-methods approach was used, employing a descriptive-documentary design and bibliometric and scientometric analysis, based primarily on publications from the 2018-2024 period extracted from the Scopus database. The results demonstrate a sustained increase in scientific output, a growing international collaboration network, the consolidation of emerging themes, and a strong link between universities, innovation, and economic development.
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creator: Eda Marcela Martínez Montoya
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-12-18
publication date: 2025-12-18
starting page: 1
ending page: 26
doi: 10.32457/jmabs.v7it.3293

Economic complexity and the Circular Economy: Impacts, challenges and paths to circularity
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description: This research aims to understand the relationship between economic complexity and the circular economy in different scenarios through a comprehensive literature review. The results emphasize the crucial role of economic complexity in sustainable development and the effectiveness of the circular economy. Studies indicate the importance of policies and strategies to promote the transition to more circular practices, considering the diversity of national contexts and encouraging innovation and collaboration between sectors. The analysis reveals that countries with higher economic complexity tend to have more robust frameworks for implementing circular economy principles. This includes advanced technological capabilities, diversified industrial bases, and strong institutional support. By examining various case studies, the research highlights successful examples of circular economy initiatives driven by economic complexity. These initiatives often result in increased resource efficiency, reduced environmental impact, and enhanced economic resilience. Moreover, the findings suggest that fostering economic complexity can accelerate the adoption of circular economy practices. This requires targeted policy interventions, investment in education and research, and the promotion of public-private partnerships. Encouraging a culture of continuous learning and adaptation is also essential to navigate the challenges and opportunities presented by the circular economy. Overall, the study underscores the interconnectedness of economic complexity and circular economy as pivotal elements in achieving sustainable development goals.
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creator: Tiago Estrela da Cunha Moraes
creator: Marcos Ferasso
creator: Adriano Alves Teixeira
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-10-09
publication date: 2025-10-09
starting page: 1
ending page: 18
doi: 10.32457/jmabs.v7i1.3041

Link Between Social Network Behavior and Leadership Styles Among Members: A Transformational Leadership Approach
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description: This study examines the relationship between social network behavior and the development of leadership capacities among university students, using Social Network Analysis (SNA) as the primary methodological tool. A total of 156 questionnaires were administered to 13 fourth-year students in the Business Administration and Enterprise Development program, measuring 10 leadership dimensions (based on the Bass and Avolio model) through 12 instruments. A contextualized learning approach was adopted (leader/group/context). Pajek and Gephi software were used for descriptive network analysis, identifying leadership styles (Transformational, Transactional, and Laissez-faire) both independently and simultaneously. Pearson correlations were calculated, and the QAP test was applied for statistical analysis. Key findings indicate that leadership within social networks is dynamic and influenced by interactions. Effective leadership styles (e.g., Transformational) can shape network structures. A high correlation was found between idealized influence (attributed and observed) and a notable relationship between intellectual stimulation and inspirational motivation. This study contributes to the understanding of transformational leadership in higher education, particularly in classroom settings, and offers insights for the development of university leaders in a globalized economy.
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creator: Edelia Guillermina Núñez Barahona
creator: Juan Felipe Espinosa Cristia
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-09-02
publication date: 2025-09-02
starting page: 1
ending page: 19
doi: 10.32457/jmabs.v7i1.3107

Understanding How Recruitment Practices Shape Municipal Performance: A Perspective From South Africa
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description: Municipal staff are often compared to the engine of a car, which is essential for its operation. Similarly, a municipality relies on its staff to function effectively and deliver services efficiently. This analogy indicates the critical importance of recruiting the right staff, as municipal staff play a central role in ensuring the efficient and effective delivery of services in South Africa. Prior studies have shown that many municipalities in the country suffer from irregular recruitment practices. This has led to the appointment of individuals who may not have the qualifications, skills, and experience necessary to play their role effectively. However, how this affects municipal performance has not been sufficiently addressed. The novelty of this study lies in its focused qualitative exploration of the direct and systemic effects of irregular recruitment practices on municipal performance, an area that has received limited attention in existing literature. To address this gap, the paper employed a qualitative approach and utilised secondary data sources. The paper found that irregular recruitment in South African municipalities leads to high staff turnover, low morale, poor service delivery, and reduced public trust. Low performance results from unqualified individuals filling roles ineffectively. The Person-Environment Fit Theory (PEFT) supports these findings, indicating the critical role of aligning individual skills and values with the work environment. Politically influenced or non-merit-based hiring misaligns skills with organizational needs, harming performance. The paper advocates for merit-based recruitment, aligning with the National Development Plan’s goal of a professional public service. To address these issues, the paper recommends that municipalities adopt merit-based recruitment practices, curtail political involvement, and improve human resource training and recruitment technologies. These measures will improve municipal performance, stability, a…
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creator: Simon Matome Nkgapele
creator: Isaac Nkoana
creator: Fortunate Mahlatse Maponya
creator: Regina Mapula Mokgolobotho
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-07-30
publication date: 2025-07-30
starting page: 1
ending page: 14
doi: 10.32457/jmabs.v7i1.2948

Toward a Better Understanding of Physicians’ New Drug Prescribing: Behavior, Attitudinal Response or Decision-making?
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description: The significance of prescribing new drugs is widely recognized in marketing literature. However, the varied definitions and conceptual approaches to this concept make it ambiguous and hinder its comprehension. The different ways in which new drug prescription is conceptualized, stemming from its overlapping nature (behavior, attitude, and decision-making), obscure the complexities of new drug prescriptions, making it difficult to understand the concept fully. This paper aims to build upon the theoretical basis of the concept of new drug prescription by defining it and exploring its different conceptualizations. To achieve this, a comprehensive review of existing literature on new drug prescriptions is carried out. Three primary conceptualizations are identified in literature, and a more comprehensive conceptualization of the concept is proposed. Additionally, the key characteristics and the most relevant measurement of this concept are clearly outlined.
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creator: Imen Ben Ali
creator: Chokri El Fidha
creator: Manel Kazdar
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-05-15
publication date: 2025-05-15
starting page: 1
ending page: 21
doi: 10.32457/jmabs.v7i1.2853

Employee Motivation and Healthcare Quality in the Post-COVID-19 Pandemic: A South African Public Health Sector Perspective
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description: Motivating employees is key to the effectiveness and quality of healthcare services, particularly in the public health sector of South Africa. Despite its significant contribution to national health achievements, this sector frequently encounters obstacles that impede the provision of high-quality health services. This article made use of a qualitative method and used secondary data to explore the key elements that affect employee motivation, examine its impact on healthcare service quality, and identify strategies to boost motivation. The findings show that healthcare providers who lack motivation often face burnout, diminished morale, and disengagement, leading to inefficiencies and inadequate patient care. To tackle these issues, the article recommended enhancing the work environment, offering increased remuneration, establishing opportunities for career advancement, improving leadership approaches, and promoting the well-being of employees. Putting these strategies into practice is vital for cultivating a motivated workforce capable of delivering high-quality healthcare and achieving the broader objectives of equitable and sustainable healthcare in South Africa.
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creator: Simon Matome Nkgapele
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-04-07
publication date: 2025-04-07
starting page: 1
ending page: 17
doi: 10.32457/jmabs.v7i1.2637

Sustainable Initiatives and Carbon Credit in the Context of the Maslow Pyramid
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description: The objective of this study is to analyze how different Brazilian companies are incorporating sustainable and innovative practices to meet self-actualization needs, as described in Maslow’s Hierarchy of Needs, applied to carbon credits. It seeks to understand how these practices not only contribute to mitigating climate change but also promote sustainable development and economic and environmental security. For this purpose, annual and sustainability reports of companies participating in the Brazilian Initiative for the Voluntary Carbon Market, coordinated by McKinsey & Company, were analyzed. The methodology involved the collection and analysis of data from these reports, categorizing sustainability and innovation practices according to the levels of Maslow’s Hierarchy of Needs. The main results show that companies have significantly invested in decarbonization and commercialization of carbon credits, with initiatives that meet physiological, safety, social, esteem, and self-actualization needs. These practices have positively impacted sustainable development and the economic and environmental security of Brazil.
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creator: Fátima de Souza Freire
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-01-17
publication date: 2025-01-17
starting page: 1
ending page: 30
doi: 10.32457/jmabs.v6i2.2889

Sharing economy in Sinaloa: analysis and positions of entrepreneurs in the restaurant industry
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description: La actual crisis sanitaria y económica mundial provocada por el COVID-19 ha abierto la posibilidad de adoptar nuevos modelos de cooperación empresarial para adaptarse a los retos que presenta el entorno, uno de ellos es la llamada economía colaborativa que está logrando consolidar un concepto económico. Con un valor de mercado de más de 100 millones de euros, a diferencia de México, estos esquemas apenas son apreciados en la industria de la restauración. Con base en la teoría fundamentada y con el objetivo de analizar si los emprendedores reconocen el concepto de lo que representa la economía colaborativa desde una perspectiva de apoyo en beneficio de los cambios ocurridos en la industria, hemos examinado a 4 CEOs representativos de organizaciones posicionadas en el sector gastronómico de Sinaloa-México. La metodología utilizada es cualitativa con un enfoque naturalista y los principales hallazgos son que las empresas gastronómicas con una visión en la economía colaborativa desarrollan un modelo de negocio más inclusivo y sostenible en beneficio de la sociedad ya que combinan desarrollo social y crecimiento económico.
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creator: Yurkyna Xiomara Medina Patrón
creator: Beatriz Carolina Romero Medina
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 1
ending page: 16
doi: 10.32457/jmabs.v6i2.2691

Benefits of the application of the GRI in organizations
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description: This paper analyzes a set of articles, in order to obtain the benefits of the integration of GRI reports in organizations, for this purpose, 672 articles from the SCOPUS database have been used. This was done through a theoretical review, guided by the systematic review methodology based on PRISMA strategies. From this, it was excluded according to established criteria, where this process obtained 33 articles related to the purpose of which 6 results could be obtained according to analysis. On the other hand, we concluded benefits originated for the organizations due to the use of these indicators, which were in environment (1), production (2), marketing (3), financial(4), decision making (5), and finally, in the management of human talent(6). In summary, the integration of the GRI reports has determined benefits for the organizations that integrate it, therefore, its use must be in an adequate manner so that the results obtained are achieved.
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creator: Estefany Chullo Huayhuameza
creator: Alex Franco Colonia Apaza
creator: Victoria Santiago Meza
creator: Elizabeth García-Salirrosas
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
doi: 10.32457/jmabs.v6i2.2681

Digital skills of the collaborator and organizational sustainability: Approaches from the teaching of world geohistory in private universities of Maracaibo
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description: The general objective of this research was to analyze digital competencies and organizational sustainability from the teaching of world geohistory in the private universities of Maracaibo. It was based on the theoretical contributions of Almada, C. (2014), Baca (2015), Forni and De Grande (2020), Gómez del Castillo and Gutiérrez (2015), Levano-Francia, Guillén-Aparicio, Tello-Cabello and Collantes- Inga, Z. (2019) Sabri, S. and Sabri-Matanagh, S. (2024), as well as UNESCO (2008). The methodology of the present study has a qualitative approach, based on the phenomenological method, having as a population four social actors from different houses of higher education in the Marabina city, selected under some established criteria, in accordance with the purposes of the present work. Furthermore, the process included various phases, as well as sufficient scientific evidence, to demonstrate that the findings achieved were the product of prolonged observation and interaction with the object of study and subsequently, the execution of the objective analysis and with reflective awareness to try to understand, interpret and communicate social realities. The results confirm that, even though teachers have been working to strengthen digital competencies, there is still a long way to go from organizational sustainability, trying to get closer to new millennium methodologies closer to the new paradigms, as well as offering answers to the Agenda 2030. The final considerations allow us to infer that by using the principles of Sustainable Development, a new generation of professionals from various specialties would be consolidated that are based on the efficient use of resources, teaching models that integrate the use of sustainable, considering events on a global scale, with a holistic and transversal approach that defines the critical citizens of tomorrow.
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creator: Luis Guillermo Quintero Galbán
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 1
ending page: 15
doi: 10.32457/jmabs.v6i2.2684

Public Labor and Social Protection Policies for Migrants in Latin America in Times of Covid and Post-Covid-19. Existing Gaps for Your Effective Access.
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description: The economic crisis that the Covid-19 pandemic has produced in Latin America has generated, in a very marked way, considerable increases in unemployment rates, this coupled with the wear and tear of the services offered by the States to the population and the poor implementation of practice of public policies of a labor nature and social protection, which has had a considerable impact on generating greater gaps to incorporate and care for people in a migratory situation, thus violating fundamental human rights. Methodologically, it is a documentary, descriptive, cross-sectional study, with a non-experimental design. Among its main conclusions, it is pointed out that after the adverse effects generated by the COVID-19 pandemic, the States require a responsible commitment to put into practice public labor policies for social protection without any type of discrimination or exclusion of the migrant population to that these policies achieve true and inclusive effectiveness.
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creator: Verónica Migdalia González
creator: José Gregorio Noroño Sánchez
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 1
ending page: 15
doi: 10.32457/jmabs.v6i2.2686

Evaluating customer service and positive word-of-mouth (WOM) in the Latin American technology retail market
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description: Excellent customer service is essential for increasing customer loyalty and generating positive recommendations, which drive business growth and enhance the company’s reputation among new customers. The objective of this study is to evaluate the impact of customer service on the likelihood of positive word-of-mouth (WOM) in the Latin American technological retail market. A quantitative approach was employed with a non-experimental and correlational design. Surveys were conducted to collect data on customer service experience and satisfaction among customers of technology stores in various countries, including Honduras, El Salvador, the Dominican Republic, Colombia, Costa Rica, and Guatemala. The sampling was non-stratified, and the data were obtained from the company’s primary sources, with a total sample of 1,955 individuals. The analysis and interpretation of variables were performed using SPSS software, with Pearson’s correlation coefficient yielding a result of 86.2%. This finding indicates a strong and positive relationship between customer service and the likelihood of recommendation.
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creator: Alan Enrique Calix Hernández
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 1
ending page: 17
doi: 10.32457/jmabs.v6i2.2689

Modeling of systemic processes of a coffee farm in a fairtrade context: a case study
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description: This paper presents a process modeling of a coffee farm in Honduras under fair trade certification. The objective is to model the productive processing in a coffee farm and cooperative, applying the systemic approach of Katz and Kahn. The research focuses on the efficiency and sustainability of the processing processes to improve the income of local producers. The methodology employed is case study, using semi-structured interviews and direct observation. First, the processing area of a coffee farm is identified and described in detail. Then, the implementation of a computerized management system is proposed, recommending the use of a blockchain application to improve traceability and efficiency in operations. It is concluded that the systemic approach and the integration of information technologies contribute significantly to improving the living conditions of agricultural producers and promoting fairer and more equitable trade among them.
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creator: Juan Carlos Maradiaga-López
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 1
ending page: 20
doi: 10.32457/jmabs.v6i2.2690

Quality Management and Artificial Intelligence in Public Administration: theory and trends in scientific research
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description: Currently, States and their institutions face important modernization challenges due to growing competition, the demand for quality goods and services, and the need to improve productivity and institutional competitiveness. Raising awareness among decision makers about the importance of implementing quality management systems and Artificial Intelligence to improve their processes is essential, because by their nature, these institutions need to adapt to the growing demands for efficiency, transparency and responsiveness and face challenges such as resistance to change, excessive bureaucracy and corruption, which hinder continuous improvement and the satisfaction of citizen needs, as well as the complexity of contemporary problems that require greater interaction between citizens and the State. The main objective of this article is to generate a theoretical framework on Public Administration, Quality Management and Artificial Intelligence applied to this Science, based on the scientific study of these topics, and identifying relevant topics, main authors, notable publications, countries with greater academic production, predominant keywords and methodologies used. A quantitative approach was used, applying scientometric analysis, systematic literature review, phenomenology and hermeneutic analysis, to databases and high-impact scientific articles from the Web of Science (WOS), Scopus and Google Scholar platforms. This research facilitates the understanding of the topic and can serve as input for future research in the search to improve Public Administration. In the results, discussions and conclusions, the need to adopt disruptive and innovative ontological and epistemological approaches is revealed that allow us to better address the challenges and trends of this discipline and lines are proposed aimed at strengthening it in order to satisfy the demands of society.
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creator: Rosbym Mónico Padilla Ávila
creator: José Jairo Nuñez Calix
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 1
ending page: 30
doi: 10.32457/jmabs.v7i1.2646

The Recruitment and Retention of Critical Healthcare Professionals: Focus at Polokwane Provincial Hospital
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description: Internationally, there is a demand to enhance the recruitment, training, development, and retention of health professionals in developing nations. In South Africa, this demand is demonstrated by the National Development Plan (NDP): Vision for 2030 which acknowledges the significance of recruitment, development, and retention of talented health professionals. Access to public health care is a fundamental right as stipulated in Chapter 2 of the Constitution of the Republic of South Africa. Therefore, public health is one of the services that ought to be provided to society, the government is mandated to provide access to healthcare facilities to those who cannot afford to get private health. This implies that the South African public health system must acquire and retain skilled, capable, and competent health professionals to make certain that the government provides public health as part of its service delivery mandate. This study utilized a mixed approach to explore the difficulties that the hospital experiences in acquiring scarce skilled health professionals and socioeconomic factors affecting health professionals. The study identified notable obstacles in recruiting and retaining skilled health professionals in the hospital, even with attempts to fill open roles. These challenges, intensified by inadequate working conditions, leadership problems, and socio-economic factors, impede the hospital’s capacity to deliver sufficient healthcare services to the community. The findings underscore the need for a strategic approach to improve recruitment and retention, ensuring the hospital can meet the health needs of the population.
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creator: Simon Matome Nkgapele
creator: Xolani Thusi
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-01-14
publication date: 2025-01-14
starting page: 1
ending page: 19
doi: 10.32457/jmabs.v7i1.2486

Progress, challenges, and relevance of the economic policyof Honduras in the government of Xiomara Castro
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description: This article aims to analyze the economic situation in Honduras during the first two years of Pres-ident Xiomara Castro’s government, based on the results generated by the policies implementedto foster economic growth, maintain macroeconomic stability, and address persistent challenges.A mixed approach was applied, integrating the analysis of macroeconomic data from reports bygovernmental and non-governmental institutions, as well as international institutions and orga-nizations. The results reveal that, despite progress in areas such as foreign investment and the re-duction of the fiscal deficit, significant challenges related to corruption, infrastructure, and povertypersist. It is highlighted that the government’s policies have had a positive impact on the country’seconomic stabilization, as evidenced by improvements in some key indicators. The need for signif-icant and continuous efforts to resolve structural problems that limit economic development, suchas weak institutionality and inequality, is also evident. The conclusions underline the importanceof strengthening public administration and the rule of law to consolidate economic progress andensure inclusive and sustainable growth. The implementation of more inclusive and participatorypolicies is recommended for a more equitable distribution of the benefits of economic growth andthe strengthening of democratic governance. This analysis provides a comprehensive overview ofthe Honduran economy, highlighting both achievements and areas requiring urgent attention forthe sustainable development of Honduras.
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creator: Rosbym Mónico Padilla Ávila
creator: José Jairo Núñez Calix
rights: Copyright (c) 2026 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2026-03-25
publication date: 2026-03-25
starting page: 1
ending page: 28
doi: 10.32457/jmabs.v8i1.2514

Green Human Resource Management and Green Transformational Leadership on Employee Performance in the Cave Tourism Industry
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description: This study aims to evaluate the impact of Green Human Resource Management (GHRM) and Green Transformational Leadership (GTL) on employee performance in Pindul’s cave tourism industry by 2024, focusing on the role of employee engagement as a mediation variable. This research uses quantitative studies, prioritizing verifiative hypothetical logic and deductive thinking in making and testing hypotheses, based on the philosophy of positivism. The study population included 165 employees from 3 Pindul cave tourist attractions, with sampling using simple random sample, technique using quota sampling. Data collection methods include questionnaires, interviews, and documentation, provide comprehensive and representative data. The results showed that GHRM had a significant impact on employee engagement, while GTL had no direct impact on employee engagement. Employee engagement also mediates the relationship between GHRM and employee performance. The main conclusion emphasizes the importance of GHRM implementation to increase employee engagement as well as create a sustainable working environment in Pindul’s cave tourism industry.
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creator: Muhammad Ramdhan Rimaldi
creator: Asep Rokhyadi Permana Saputra
creator: Fety Rocyawati Qudrat Mulya
creator: Vegalyra Novantini Samodra
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-09-02
publication date: 2024-09-02
starting page: 1
ending page: 23
doi: 10.32457/jmabs.v6i1.2529

Digital simplification in project management: Development of the Critical Path Method in the current context
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description: Time management is one of the most prominent areas in projects, thus requiring innovative tools for effective development. In this regard, the present research aimed to describe the digital simplification of time management in projects through the digital Critical Path Method (CPM). To achieve this, a basic, descriptive, and quantitative study was conducted by implementing CPM on the Trello platform. As a result, it was observed that activities were reduced by 50%, and the level of digitization increased by 33%. In conclusion, digital CPM streamlined project time management, facilitating the optimization of human work in the current context.
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creator: Jean Paul Simón Castillo Nuñez
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-05-13
publication date: 2024-05-13
starting page: 1
ending page: 14
doi: 10.32457/jmabs.v6i1.2479

Analyzing the impact of organizational factors on Corporate Social Responsibility in Small Businesses in response to HIV/ AIDS: Evidence from South Africa
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description: Corporate social responsibility (CSR) by small and medium enterprises (SMEs) is susceptible to various organizational factors. This study investigated how gender, business structure, employee size, and turnover impact SMEs’ CSR in a developing economy in response to HIV/AIDS. The aim is to explore how organizational factors function as determining agents and impact CSR in SMEs. We conducted a quantitative survey with a 7-point Likert-type questionnaire, gathering data from 170 SME owners and owner-managers. Statistical analysis included descriptive statistics, One-way ANOVA, and independent sample t-tests. The results indicate that gender did not significantly impact CSR entrepreneurs’ CSR attitudes and behaviours. Business structure played a crucial role in shaping CSR activities, notably concerning HIV/AIDS initiatives for employees, the community, and customers. Employee size significantly affected employee and customer-oriented HIV/ AIDS CSR activities but not community-oriented ones. Turnover significantly influenced employee and customer-oriented CSR activities but did not significantly impact community-oriented CSR activities. These findings add to emerging discourse about how organizational factors affect small business social responsibility practices.
subject: Artículos
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creator: Tendai Makwara
creator: Dennis Yao Dzansi
creator: Crispen Chipunza
rights: Copyright (c) 2025 Journal of Management & Business https://creativecommons.org/licenses/by/4.0
date: 2025-11-26
publication date: 2025-11-26
starting page: 1
ending page: 18
doi: 10.32457/jmabs.v7i1.2410

Scientometrics: Challenges and trends of the Public Administration
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description: The lack of competencies of public servants and researchers on the nature, current situation, challenges and trends of Public Administration limits the effectiveness and quality of public institutions and the conduct of quality research, negatively impacting the conditions of life of the population and in the advocacy process to improve the administration and management of public affairs. National and international institutions consider that Public Administration is the key to the work of governments, since it plays an essential role in the fulfillment of their mandate, which is why studying it is essential. The objective of the research is to carry out a scientometric analysis of public administration, which allows us to understand the nature, current situation, challenges, and trends of public administration. The quantitative approach was applied, a non-experimental design, cross-sectional and descriptive in scope. The scientometric analysis was carried out on 604 scientific articles on Public Administration from the Web of Science (WOS) platform, selected through a search mechanism and the VOSviewer software was applied. The results detail the application of Lotka’s law, Zipf’s law, the Hirsch index and a conceptual map that synthesizes the information. The discussion and conclusions present lines of action on the topic and point out the need to deepen the study of public administration from a systemic approach that encourages its improvement.
subject: Artículos
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creator: Rosbym Mónico Padilla Ávila
creator: José Jairo Núñez Calix
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-06-28
publication date: 2024-06-28
starting page: 1
ending page: 20
doi: 10.32457/jmabs.v6i1.2442

Management of Government Owned Bus Companies Services in Ghana: Application of Scientific Methods Analysis in Perspective
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description: Government owned transport companies in Ghana ought to up their management decisions on the factors surrounding the Supportive Work Culture of their staffs especially, the drivers. Without drivers there will be no movement of buses to various destinations. Besides, it is the drivers that come into contact with customers or passengers every day and faces a lot of safety issues and other road challenges such as traffic and bad roads and bad road networks. Hence, since drivers have been agitating and demonstrating for better conditions of service, calls for further investigation into the sector, it means job satisfaction has been a problem for them. Since the outer loadings and outer weights affects many of the constructs. This research model tested showed that employees work behaviour and commitment have influence on their Job Satisfaction at work. This also reveals that the Good Governance aspect needs much improvement to reflect the desire of the drivers in order to achieve the company objectives. The Outer loadings of the constructs for the various variables showed both weak and higher Outer Loadings but a combination of all these was significant in almost all the measurements results.
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creator: Abdul-Kahar Adam
rights: Copyright (c) 2023 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-04-10
publication date: 2024-04-10
starting page: 1
ending page: 15
doi: 10.32457/jmabs.v5i2.2435

Bibliometric analysis of scientific output in agribusiness and exports: current trends and growth
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description: This article presents a comprehensive analysis of scientific production in the field of agribusiness and exports. The study’s background underscores the importance of understanding the evolution and trends of scientific production in this field to design strategies that strengthen the management and sustainable development of the agri-food and export sectors. Bibliometric methods were applied, including Price’s Law, Lotka’s Law, Zipf’s Law, and the Hirsch index, to evaluate the growth of scientific production, identify prolific authors, and the most cited articles. The results revealed an exponential growth in article production from 1968 to 2022, spanning 54 years, with strong representation from South America and Europe, led by Brazil, followed by Mexico and Chile. This study highlights the relevance of bibliometrics in understanding the dynamics and trends in agribusiness and exports, offering valuable insights for future research, especially in Central America and Honduras.
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creator: Marlene Dominguez-Fernandez
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-08-14
publication date: 2024-08-14
starting page: 1
ending page: 16
doi: 10.32457/jmabs.v6i1.2441

Supply chains for fruit species in Latin America and the Caribbean: a scope review
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description: La fruticultura es una actividad económica en constante ascenso. A pesar del incremento en la producción mundial de frutas, su disponibilidad ha sido insuficiente. En este contexto, la eficiencia en las cadenas de suministro desempeña un papel crucial. Estas abarcan aspectos fundamentales como la seguridad alimentaria, la reducción del desperdicio, la garantía de la frescura de los alimentos, la optimización de la producción y la logística, entre otros. La ausencia de información consolidada sobre el funcionamiento de estas cadenas de suministro en Latinoamérica y el Caribe dificultan la toma de decisiones. Con este estudio se busca suplir la necesidad de información, así como generar un soporte bibliográfico que derive en futuras investigaciones. Se determinó como objetivo documentar el estado del arte actual sobre las cadenas de suministro para especies frutales en LAC, por medio de una revisión de alcance realizada en bases de datos reconocidas como Scopus, Elsevier y SciELO. Como resultado del estudio, se observó que la mayoría de los estudios se concentran en Brasil y Colombia. Además, se encontró que las especies de banano y aguacate predominaron en las investigaciones analizadas. Se observó además que la búsqueda de sostenibilidad es una preocupación frecuente, tanto como el estudio de las causas y posibles estrategias de reducción de las pérdidas, también el análisis de los indicadores de gestión y del componente estratégico. Se motivan investigaciones futuras para profundizar en el conocimiento de la operatividad al interior de las cadenas de suministro en LAC.
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creator: Yazmid Adriana Carrillo Barbosa
rights: Copyright (c) 2024 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-05-08
publication date: 2024-05-08
starting page: 1
ending page: 24
doi: 10.32457/jmabs.v6i1.2403

Contribution to EVA from Debt and Equity
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description: Attempts to measure the economic value contributed to the company by the capital structure present various methodologies that bring together large working teams, whose proposals focus their analysis from the characteristics of the manager to models adjusted to their life cycle. This research addresses this problem by measuring the contribution to economic value through the capital structure, using the Economic Value Added (EVA) method as a basis, and then modifying its analysis variables to quantify the economic value added from debt and equity, which in this work is called Modified Added Economic Value (MEVA). A methodology is proposed to estimate the incremental economic value per monetary unit of financial debt acquired. The main results show that MEVA captures the disaggregated performance of debt and equity management. Moreover, to the extent that profit tax increases, debt is more desirable than equity issuance.
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creator: Nelson Iván Araya-Canelo
creator: Fernando Crespo Romero
rights: Copyright (c) 2023 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-04-18
publication date: 2024-04-18
starting page: 1
ending page: 12
doi: 10.32457/jmabs.v5i2.2356

Work climate and happiness at work in context COVID-19
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description: The COVID-19 pandemic has caused a significant change in people’s lifestyles, including the way they work. In this context, organizations should pay particular attention to organizational climate variables, to implement good practices to promote happiness in their workers, as a motivational support in the performance of their tasks. This research studied the organizational climate and happiness at work in the context of the COVID-19 pandemic. It is quantitative, exploratory, of inferential analysis, developed through an online self-reporting survey. It reaches a sample of 488 workers from different sectors in Chile. It shows significant differences in the perception of support from the organizations and with respect to work overload in relation to the gender variable.
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creator: Paulina Noll Araya
creator: Rosita Romero Alonso
creator: Katherine Araya Carvajal
rights: Copyright (c) 2023 Journal of Management & Business https://creativecommons.org/licenses/by-nc/4.0
date: 2024-04-02
publication date: 2024-04-02
starting page: 1
ending page: 18
doi: 10.32457/jmabs.v5i2.2398