Sociodemographic factors as determinants in the use of e-government in Mexico, in the context of COVID-19

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Published: Apr 10, 2026
DOI: https://doi.org/10.32457/riem.v30.3474
Keywords:
Inclusión digital , Transformación social, Políticas públicas en tecnología, Gobierno digital, TIC Digital Inclusion, Social Transformation, Public Technology Policies, Digital Government, ICT

Article Details

How to Cite
Díaz Maldonado, M. E. ., Soto Hernandez, D., & Abeldaño Zuñiga, R. A. . . (2026). Sociodemographic factors as determinants in the use of e-government in Mexico, in the context of COVID-19. Revista Iberoamericana De Estudios Municipales, 30, 1–22. https://doi.org/10.32457/riem.v30.3474
Issue
Vol. 30 (2026): [In press]
Section
Artículos de Investigación
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This work is licensed under a Creative Commons Attribution 4.0 International License.

The published works are free to distribute and disseminate in the same sources as long as you correctly cite the source of publication. The publication is distributed under the Creative Commons CC Recognition 4.0 (CC BY 4.0) license according to the open access and open science policy that the university subscribes since January 2025.

Author Biographies

Marcos Ezequiel Díaz Maldonado, Universidad de la Sierra Sur

Master's degree in Electronic Government from the University of the Sierra Sur Oaxaca. Independent Researcher. Research areas: Economy, politics, and society in the knowledge age.

Diego Soto Hernandez, Universidad de la Sierra Sur

Profesor Investigador en la Universidad de la Sierra Sur, México. Doctorado en Finanzas Públicas.

Roberto Ariel Abeldaño Zuñiga, Centre for Social Data Science University of Helsinki

PhD in Demography from the National University of Córdoba (Argentina). Research Professor at the Centre for Social Data Science, University of Helsinki, Finland. Research Professor at the University of Sierra Sur. National Researcher (SNII-2 Mexico and Level 3 Argentina). My research interests include disaster epidemiology, climate change, population studies, public health, and global health.
Sociodemographic factors as determinants in the use of e-government in Mexico, in the context of COVID-19

Main Article Content

Marcos Ezequiel Díaz Maldonado
Universidad de la Sierra Sur
https://orcid.org/0009-0005-3683-1329
Diego Soto Hernandez
Universidad de la Sierra Sur
https://orcid.org/0000-0003-4768-9290
Roberto Ariel Abeldaño Zuñiga
Centre for Social Data Science University of Helsinki
https://orcid.org/0000-0002-2627-278X

Abstract

The objective of this research was to analyze the use of e-government in Mexico, considering sociodemographic factors during the COVID-19 pandemic. Using data from the National Survey on the Availability and Use of Information Technologies in Households (ENDUTIH), binary logistic regression models were applied to identify the factors influencing e-government use in its informational and transactional phases. The results show that education level and socioeconomic status were the most relevant predictors in all years and phases. Associations were also found with age, area of residence, and gender. Overall, the results indicate that sociodemographic factors have a differentiated impact on e-government use, and that these inequalities persisted and even intensified during the pandemic. Accordingly, these findings reflect the urgent need to develop comprehensive public policies on digital inclusion and government digitization.

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